Tag Archive: service status


As part of our ongoing commitment to the services we provide to our “cloud-hosted” customers, we’ll shortly be upgrading all our client servers to support HTTP/2.

HTTP/2 is the first major new version of the HyperText Transfer Protocol (HTTP) for two decades, and will eventually replace the previous HTTP/1.1 protocol which was standardized way back in 1997.

The primary goal of HTTP/2 is to overcome many of the shortcomings of the twenty year old HTTP/1.1 protocol, particularly in relation to how content is delivered over the internet.

HTTP/2 focuses on optimizing the communication and flow of content between web servers and web browsers. When a user connects to a web site, their browser negotiates an HTTP session with the server. The type of session created will vary depending on the features supported by the browser and the server. If both ends support the latest HTTP/2 protocol, the server uses the HTTP/2 protocol to shape and optimize traffic before it passes through the network back to the browser.

Once the browser and server agree to use HTTP/2, they can utilize additional features such as compression and multiplexing to optimize the connection. If either the web server or the user’s web browser doesn’t support HTTP/2, the connection will fall back to the HTTP/1.1 protocol.

Benefits of HTTP/2

One of the main improvements over HTTP/1.1 is that HTTP/2 uses simultaneous connections (or multiplexing). Previously only one resource can be fetched from the server at a time, however with HTTP/2 multiple resources can be fetched over a single connection concurrently.

Another benefit is header optimization. Every request over HTTP contains header information. With HTTP/1.1, many of these headers are repeated over a single session. HTTP/2 removes redundant headers while compressing the remaining headers, leading to performance improvements.

Benefits to cloud-hosted MIDAS users

In terms of MIDAS, the benefit of our client servers supporting HTTP/2 is that users will see notable improvements in page load speed and responsiveness when using MIDAS.

In our pre-testing, we saw page load times via HTTP/2 improve by some 20% over the same pages loaded via HTTP/1.1

When will the upgrade happen?

We’ll be upgrading our client servers to support HTTP/2 over the coming weekend (15/16th July 2017), and other than a quick server restart, no additional downtime is expected. For more information, be sure to check our our dedicated Service Status site (which already supports HTTP/2!), and follow us on Twitter for updates.

Will I need to do anything?

No action is required on your part!

If you’re running a modern operating system and web browser, you won’t need to do anything – your browser will already support HTTP/2, you’ll still access MIDAS in exactly the same way, and once our servers are HTTP/2 enabled over the weekend, your browser will adjust accordingly.

If you’re not running a HTTP/2 compliant browser/operating system don’t worry, you’ll still be able to connect to your hosted MIDAS system over HTTP/1.1 as before, but you may like to consider upgrading your operating system & browser to one that supports HTTP/2 for a better MIDAS experience!

  • Edge Chrome Firefox Current versions of Edge, Chrome, and Firefox browsers fully support HTTP/2.
  • Safari Current versions of Safari support HTTP/2 on OSX 10.11+
  • Internet Explorer Internet Explorer 11+ supports HTTP/2 on Windows 10 only

UPDATE: Our network is now fully HTTP/2 enabled, and we’re seeing some great performance improvements too!

Improving our dedicated Service Status site

We know that keeping our customers informed and updated with timely information which may affect their service is paramount.

That’s why we have a separate, dedicated Service Status site providing an instant overview of the current status of the global MIDAS network at any given time, as well as details of any upcoming scheduled maintenance.

You’ll find our dedicated service status site at http://midas.network – and it’s worth bookmarking if you’re a “cloud hosted” customer.

Our Service Status site is continually updated – both automatically by our own internal monitoring systems, and manually by our staff.

Today we’re launching a couple of improvements to our Service Status site, where you’ll now find new status information on the performance of our Priority Support service and Live Sales Chat.

MIDAS Service Status

Our dedicated Service Status site now provides information on the current status of the following services:

  • Main Site – Indicates the current status of our main website, https://mid.as
  • Client Servers – Indicates the current status of the servers for our “cloud hosted” customers
  • Client Backup Servers – Indicates the current status of the backup servers for our “cloud hosted” customers with the optional Emergency Access Addon
  • Mail Servers – Indicates the current status of our email servers
  • Priority Support – Monitors the current responsiveness of our Priority Support service for customers with ongoing Annual Support Subscriptions
  • Live Sales Chat – Monitors the current status and responsiveness of the Live Sales Chat feature on our main website.

The Traffic Light System

We use a simple “traffic light” system on our Service Status site to make it easy to see at a glance the current status of our various services.

Green A green light indicates a service is performing normally and there are presently no issues.
Amber An amber light indicates that a service is currently working, but isn’t performing optimally.
Red A red light indicates a service is currently experiencing a temporary fault/outage.

We post Service Status updates on Twitter too!

MIDAS on Twitter In addition to our dedicated Service Status site, we also post service status updates and upcoming scheduled maintenance notifications on our Twitter feed.
You’ll find us on Twitter at https://twitter.com/mid_as

We’re Improving Our “Hosted” Service

As part of our ongoing commitment to the “remotely hosted” MIDAS service we provide to nearly 60% of our customers, we’re shortly going to be performing some exciting upgrades to further enhance the speed and performance of our systems, and therefore also of our customer’s “remotely hosted” editions of MIDAS!

What we’re doing…

This coming weekend (21-22 September 2013), we’ll be upgrading our server hardware and network infrastructure, specifically in the following areas:

  • Traditional mechanical hard drives are being replaced with state-of-the-art, super-fast SSD’s (solid state drives)
  • Our network connection is being migrated from Tier 3 to Tier 1, and the uplink speed is being upgraded from 100Mb to 1Gb
  • We’re increasing server memory by a factor of FIVE!
  • We’re upgrading our powerful Intel® Xeon® CPU’s from 8 to 10-core
Five times more memory
10-Core Intel Xeon Processors

What impact will these upgrades have?

We do not envisage any loss of access to “remotely hosted” editions of MIDAS during this upgrade period, however, for a short period over the coming weekend, these editions of MIDAS will be temporarily put into “Maintenance Mode” – “Maintenance Mode” essentially puts MIDAS into a “read-only” state – but users will still be able to login and view bookings during this period!
You’ll know when your MIDAS is running in “Maintenance Mode”, as this will be indicated on your MIDAS login screen.
Once the upgrades are complete, “Maintenance Mode” will be switched off, and full access to MIDAS will again be available.

We apologize for any inconvenience this upgrade process may cause, but thank you for your understanding as we work to improve the service we provide to you!

Get Service Status Updates MIDAS on Twitter@mid_as

If you’re a “remotely hosted” customer, We’d encourage you and your users to follow us on Twitter, as if there’s ever any upcoming maintenance planned, or service status updates that may affect your “hosted” MIDAS service access, we’ll post details to our Twitter feed.
We also now have a dedicated Service Status page, where you can find details of any current issues or upcoming maintenance.

UPDATE: 21st September 12:45 UTC – Network & Server Upgrades Now Fully Complete!