Our support team often receive emails from customers who are having trouble receiving email from their hosted MIDAS booking system.
We have a useful “Why am I not receiving email from my MIDAS system?” article in our extensive Knowledge Base. Its purpose is to help users resolve common email deliverability issues.
Now, assuming email settings are correct in a customer’s MIDAS system, then the most likely cause is a missing or incorrect SPF record for their organization’s own domain.
What is SPF?
SPF stands for “Sender Policy Framework”. Its purpose is to prevent unauthorized sending of email purporting to be from someone within your organization.
It’s function is best explained with an example…
Let’s assume that your cloud-hosted MIDAS system resides at “demo.mid.as”, and your own organization’s own domain is “example.com”.
You may wish your MIDAS system to be able to send emails appearing from “[email protected]” even when your booking system is hosted at another domain (i.e. demo.mid.as).
However, if an SPF record has not been correctly configured on your “example.com” domain to authorize “demo.mid.as” to send email on behalf of your organization’s own domain, emails sent from your MIDAS system will likely not arrive.
In a previous article we explain the importance of SPF in more detail. That article also covers how to correctly set an SPF record for MIDAS email delivery.
Anyway, back to email settings in MIDAS itself. Email settings may be configured via MIDAS Admin Options → Manage MIDAS → Email.
When choosing to have outgoing email sent via your organization’s own SMTP (mail) server, an “SMTP Test” button is shown. This allows you to send a test email to yourself using the SMTP settings you’ve entered.
SPF Record Check
Starting with MIDAS v4.28, we’ve added an SPF record check into this SMTP test for cloud hosted customers.
This will attempt to retrieve the SPF record for your domain. You’ll see a warning if the SPF record not been correctly configured to authorize your MIDAS system to send email on behalf of your organization.
We hope this check will assist our cloud-hosted customers in setting up an SPF record for their domain to ensure maximum email deliverability.