Our support team often receive emails from customers who are having trouble receiving email from their hosted MIDAS booking system.

We have a dedicated “Why am I not receiving email from my MIDAS system?” article in our extensive Knowledge Base to try to help users resolve their email deliverability issues.

Now, assuming email settings are correct in a customer’s MIDAS system, then the most likely cause is a missing or incorrect SPF record for their organization’s own domain.

SPF stands for “Sender Policy Framework” and its purpose is to prevent unauthorized sending of email purporting to be from someone within your organization.

It’s function is best explained with an example…

Let’s assume that your cloud-hosted MIDAS system resides at “demo.mid.as”, and your own organization’s own domain is “example.com”.

You may wish your MIDAS system to be able to send emails appearing from “bookings@example.com” even when your booking system is hosted at another domain (i.e. demo.mid.as).

However, if an SPF record has not been correctly configured on your “example.com” domain to authorize “demo.mid.as” to send email on behalf of your organization’s own domain, emails sent from your MIDAS system will likely not arrive.

In a previous blog post we explain the importance of SPF in more detail. This also covers how to correctly set an SPF record for MIDAS email delivery…

Anyway, back to email settings in MIDAS itself. These may be configured via MIDAS Admin Options → Manage MIDAS → Email.

Email settings and SMTP Test button in MIDAS.

When choosing to have outgoing email sent via your organization’s own SMTP (mail) server, an “SMTP Test” button is shown. This allows you to send a test email to yourself using the SMTP settings you’ve entered.

Starting with MIDAS v4.28, we’ve added an SPF record check into this SMTP test for cloud hosted customers.

This will attempt to retrieve the SPF record for your domain, and warn you if it’s not been correctly configured to allow your MIDAS system to send email on behalf of your organization.

We hope this check will help our cloud-hosted customers to correctly setup an SPF record for their domain to ensure email deliverability.