Latest News: MIDAS v4.25 Now Available | COVID-19 Support

Category: News

The Coronavirus (COVID-19) is arguably the largest global health threat in modern times. Now classified as a “Pandemic” by the World Health Organization (WHO), and predicted to last for many months. It is having far reaching consequences for organizations and businesses around the world.

We want to do our best to support our MIDAS customers in affected businesses however we can. That’s why today we’re announcing a package of support measures for affected businesses;

Firstly, exclusively for our customers in Medical/Healthcare organizations – we recognize the unprecedented demand that there is – and will be – on your services over the coming weeks and months. If your MIDAS subscription is shortly due for renewal, we will allow an extra “grace period” for you to complete your payment without risk of your MIDAS access becoming suspended. We believe it’s far more important for your focus right now to be on helping those impacted by the Coronavirus in your care than on paying bills. Therefore we are happy to defer any upcoming renewal payment for your MIDAS service for up to six months. [1]

Secondly, we want to support our customers in businesses and organizations which may have to temporarily close and suspend their operations as a result of Government guidance or restrictions put in place in response to Coronavirus. If your business/organization has suspended its operations, you’ll likely not be using your MIDAS system for a some weeks. We don’t feel it’s fair that you should continue to pay for a service during such a period it would be redundant. If you’re in this situation, please contact us. We’d be be happy to put a temporary suspension on your MIDAS system for a length of time you wish. Once access is re-instated, we’ll be happy to extend your current subscription period by the same length of time your system was suspended for. For example, if your school is forced to shut for two months, we can suspend your MIDAS system for this length of time, and then extend your next subscription renewal date by two months. This ensures that you’ll effectively not be paying for your MIDAS system during the period your organization/business closes. [2]

Thirdly, we recognize that many employees are now encouraged to work from home by their employers or government to reduce their risk of exposure to and fight transmission of Coronavirus. We also know that in many of our customer’s organizations multiple members of staff may share the same user account in their MIDAS system – for example, in part time or job share situations. With more people now working remotely from home, you may feel that the current user limit on your MIDAS license makes it difficult for all your staff to still be able to access your MIDAS system remotely and effectively work from home. Therefore, we’re offering temporary user license increases for up to six months for organizations this would benefit to enable them to allow their workforce to work remotely from home. [3]

If any of the above measures could support your operations during this challenging time, please don’t hesitate to contact us and we’d be happy to assist.

UPDATE: If your business is now in the process of restarting its suspended operations, see 6 Ways MIDAS Can Help Your Business Adjust To COVID-19

Notes:
[1] Applies to both self-hosted and cloud-hosted MIDAS customers in medical/healthcare related organizations only.
[2] Applies to cloud-hosted MIDAS customers only whos business operations have temporarily ceased as a result of government restrictions or other officially recognized guidance. Temporary suspensions won’t be “back dated” and will only come into affect once requested by contacting us.
[3] Applies to cloud-hosted MIDAS customers who wish to enable more of their staff to work from home and still access their MIDAS system in the short term in response to the Coronavirus. After six months, the customer has the option to retain the new user license level by purchasing the license upgrade, or revert back to their previous license level. In the case of opting to revert, any additionally added user accounts over the previous license level would be removed.

T&Cs:
Please note that the support measures outlined herein are discretionary. We will assess eligibility on a case-by-case basis, taking into account – but not limited to – the above notes. The COVID-19 pandemic is an unprecedented and rapidly changing, fluid situation. Therefore, we reserve the right to refuse, revoke, or amend any support measure outlined herein at any time without prior notice.

Brexit Day is here!

BrexitSo four long years after the UK narrowly voted to leave the European Union, the day has come when the UK will officially exit the EU. This will happen at 11pm UK time this evening, Friday 31st January 2020.  There will then follow a transition period of 11 months during which time the UK will continue to abide by EU laws and regulations, whilst it negotiates it own trade deals with both the EU and the rest of the world.

As we are a UK-based business we wanted to take this opportunity to again reassure our customers about our position and the impact on MIDAS during this transition.

We’d like to remind customers that all our administrative operations are based here in the UK, with our primary server infrastructure residing in the United States (and with backup systems in the UK). We have no staffing or physical infrastructure in other EU countries. Therefore, the UK exiting the EU later today will not affect on the day-to-day running of our own operations going forward.

Over 90% of our customers will reside outside of EU countries once the UK leaves the EU. Consequently, any subsequent volatility within the EU itself will have a negligible impact on our financial position.

We continue to do business across the globe – including with other EU states, and our existing and future EU customers are no less valued than our customers in any other country. This won’t change after today’s Brexit.

Pricing and Exchange Rates

As you may be aware, we recently revised the pricing model for the cloud-hosted edition of our software. We have now, however, raised our prices as a result of the UK’s decision to leave the EU.

As we offer payment for MIDAS in a number of global currencies (including Euros), our prices automatically update daily based on global exchange rates. Previously these automatic updates were based on the exchange rate that particular day alone. Since the Brexit vote was delivered back in June 2016, and the fluctuations and uncertainty there’s been in currency exchange rates, we’ve improved our exchange rate calculations. They now instead are based on an “average” of the exchange rate over the previous 8 weeks. This helps smooth out any short term “blips” that may occur from day to day, and allows a more consistent price to be shown on our website for non GBP currencies, including Euros.

In conclusion..

Our message is still that we’re hopeful and excited about the UK’s future in the global economy. Whilst we are “Brexiting” today, our EU customers – both existing and future – won’t be teated any differently. It continues to be business as usual here at MIDAS HQ!

Updating our cloud hosted pricing model for 2020

Happy New Year!

It’s a brand new year – in fact, it’s a brand new decade – and we’re starting 2020 with an update to the pricing model for new cloud hosted editions of our MIDAS room booking and resource scheduling software.

We’ll explain more about that in a moment, but first a little background into the history of our pricing structure…

When we launched the first versions of MIDAS way back in 2005, “hosted” applications (also known as “SaaS” or “Software as a Service”) were few and far between.

Initially, in the very early planning stages of MIDAS, we envisaged our software being something that customers could download and run on their own web servers.

In those days, our software was charged at a one-off fixed price for everyone. It quickly became clear however that there was also a demand for a “hosted” MIDAS solution in addition to a “downloadable” one.

We subsequently introduced a “remotely hosted” option. This was charged at the same one-off initial price as the “downloadable” version, but with an additional small “annual subscription” element. The subscription element covered the cost of hosting.

This worked well for the first five years. We were always conscious though that larger organizations, such universities with dozens – if not hundreds – of users and rooms were paying the same price for our software as the smallest of Churches with just a handful of rooms and a single administrator.

We didn’t think this was very fair. In an effort to address this in 2011 we introduced a “lite” version of MIDAS. This cut-down budget version didn’t include many of the advanced features – such as invoicing – that the full version had.

MIDAS “lite” partially addressed this imbalance, but we still didn’t feel it went quite far enough. There were still some small organizations who didn’t have many rooms or users. But because they still wanted to use the invoicing features of MIDAS, they were forced to go with the “full” version of MIDAS.

That’s why in August 2012, we completely reworked our pricing structure. Gone was the “lite” version of MIDAS. Instead we offered only the “full” version, but with a tiered pricing structure based on the number of “venues” (rooms/bookable spaces) to be managed and number of user accounts required. This went on to make MIDAS far more accessible to organizations of all shapes and sizes, and has served us well for over 7 years.

Throughout this time, the cost of MIDAS – whether “cloud” hosted or “self” hosted – still consisted of an initial one-off cost (i.e. “buying” the software), and an annual subscription element. The subscription element covering software updates and priority support was optional for “self hosted” customers. For “cloud hosted” customers, the subscription covered hosting, software updates, and support.

However the rise of SaaS applications has sky rocketed over the past 7 years. It’s now common place to find businesses which offer access to their application(s) for a flat monthly or an annual subscription fee, without having to ever “buy” the software itself.

We’ve also heard from our own customers, some of whom were put off by the initial high “one off” cost element when “buying” a cloud-hosted edition. Some of our customers would instead prefer to pay a simple monthly or annual subscription fee.

We’ve listened and that’s why from 1st January 2020 our pricing structure for new customers is as follows:

New & Existing Self-Hosted Customers:

There is no change to the pricing model for new or existing self-hosted customers. Pricing remains an initial “one time” cost (i.e. you’re “purchasing” the software). We still offer an entirely optional Annual Support Subscription, which provides access to software updates and Priority Support.

Existing self-hosted customers who wish to migrate over to a cloud-hosted system, would need to purchase a new cloud-hosted subscription, and contact us to arrange for existing data/settings from their previous self-hosted system to be migrated across.

New Cloud-Hosted Customers:

The cost of MIDAS no longer includes an initial “one time” cost element. Instead, simply priced monthly and annual subscription plans are now offered.

In essence, new cloud-hosted customers are no longer “buying” MIDAS, but rather “renting” it on a monthly/annual basis.

Comparative illustrative USD pricing example for a Cloud-Hosted MIDAS system (1 user / 10 venues) over 3 years:

…if purchased before 2020:

Initial Cost: $868 ($639 (one time) + $229)
2nd Year Cost: $229
3rd Year Cost: $229

Total paid after 3 years: $1,326
…if purchased from 2020 onwards:

Initial Cost: $339
2nd Year Cost: $339
3rd Year Cost: $339

Total paid after 3 years: £1,017

Addons & Upgrades for new Cloud-Hosted Customers:

Under the previous pricing model (pre 2020), optional addons and upgrades for cloud-hosted customers typically involved a single one-time cost. Under the new pricing model (2020 onwards), upgrading your license or adding addons will affect your subsequent monthly/annual subscription price. A small pro-rata charge would be levied in the interim.

Existing Cloud-Hosted Customers:

We greatly value our existing and loyal customers, many of whom have been with us for years. We have no plans to move existing cloud customers onto the new cloud pricing structure.
Cloud-hosted customers who purchased MIDAS prior to 1st January 2020 will continue to see familiar Annual Hosting + Support renewal prices. These will in most cases work out lower than annual subscription prices for comparable new systems purchased from 2020 onwards.

There are no changes to addon/upgrade pricing for existing Cloud-Hosted customers who purchased MIDAS before 2020.


In summary, we hope that these improvements to our cloud-hosted MIDAS pricing structure will help make our software accessible to even more businesses and organizations, even those on the tightest of budgets. Gone is the initial high “one time” cost outlay, and instead we’ve introduced simple and straight forward low monthly and annual subscription pricing.

If you have any questions over the new cloud-hosted pricing model, please feel free to reach out to us and we’d be happy to assist!

In the meantime, we’d like to wish you a very happy and prosperous 2020!

MIDAS v4.23 Out Now!

We hope you’re all ready and getting excited (if not already!) for the holidays just around the corner?

Here at MIDAS HQ we’re excited – not only because Christmas is now just over a week  away (where has this year gone?!), but also because we’re pleased to announce an exciting update to our booking software, which includes a number of new and improved features, including support for setup/breakdown times for bookings.

We’ve also overhauled our optional “RSS Feeds” addon, renaming it to “Data Feeds” to reflect that this improved addon will now also allow you to sync your MIDAS bookings to your external Google/Outlook (or other external) calendar – something which is often requested!

Highlights of MIDAS v4.23 include:

How To Get MIDAS v4.23…

New To MIDAS?

We are committed to fair and accessible pricing for all organizations regardless of size. We’re totally upfront and transparent about our pricing structure, and you can purchase MIDAS v4.23 securely through our website and be up and running in no time!

“Self Hosted” Customers:

Self-Hosted customers with ongoing Annual Support Subscriptions will shortly be able to update to v4.23. It only takes a couple of clicks – simply log in to your MIDAS system and go to MIDAS Admin Options → Manage MIDAS → Update.

If no update is available, please check back again in a day or so.

“Cloud Hosted” Customers:

Cloud-Hosted customers don’t need to do anything! – All our active Cloud-Hosted MIDAS customers have been automatically updated to this latest version of MIDAS over the past weekend!

Thank you for your continued support of our software, and we hope you have a very Merry Christmas and a very Happy New Year!