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Category: News

Coming soon in MIDAS v4.25…

The world has been seemingly grinding to a halt over the past couple of months due to COVID-19.

As a small and agile UK business, we’ve been fortunate in that our day to day operations haven’t been adversely affected. We’re still promptly responding to pre-sales questions and providing support to customers to the same high standards as before.

But we’re aware that many of our customer’s operations have had to temporarily be put on hold. If your business is one of those affected, remember we’re here to help. Please see our blog post from March for ways we can support your business in these challenging times.

During these past few months however, development of MIDAS hasn’t stopped! In fact, it’s provided us with a unique opportunity to devote additional time to development of our software.

As you may know, MIDAS has been in active development for some 15 years now. Throughout this time, we’ve been regularly releasing significant updates at least three times a year. Each significant updates always includes new and improved features.

Following the release of MIDAS v4.24 back in March, we’ve been hard at work on v4.25 during the UK lockdown.

We’ve added dozens of new features and improvements for this next release, which we’re really excited about!

There’s so much to share, which is why over the coming posts here on our blog, we’ll be taking a closer look at what you can expect in v4.25. Here’s what we’ve announced so far:

Reddit You can also ask questions and discuss the new features of v4.25 over on Reddit.

MIDAS v4.24 Out Now!

We’re all experiencing unprecedented times with the global Coronavirus (COVID-19) pandemic. Firstly, if you’re an existing customer whose business is currently affected by the situation, we want to reassure you that we’re here to help! For more information, please see our recent blog post: 3 ways we’re supporting customer’s businesses affected by Coronavirus.

Now, here at MIDAS as we are a small and agile online business, and as such our operations haven’t been significantly affected at this time. For all intents and purposes, it’s “business as usual” here at MIDAS. Our sales team is still available online (via email or Live Chat) to answer any pre-sales questions you may have. Our support team is still providing prompt assistance to customer’s support queries (you can view our latest response times on our dedicated Service Status site).

As such, we’ve decided to press ahead with the release of our next update to MIDAS, v4.24, which is available now.

Highlights of MIDAS v4.24 include:

  • New: Support for multi-select custom list fields
  • New: Post booking email option – send clients an automated email after their bookings have taken place
  • New: “Can Bypass Venue Blocks” user permission (disabled by default)
  • New: Optional “Reviews” addon – automatically collect feedback, ratings, and reviews from your customers
  • Improved: List of organizations in drop-down on Invoicing screen now limited to organizations with invoices
  • Improved: BCC to me option when emailing an invoice/receipt now remembers user’s previous setting
  • Improved: Individual client statistics now include count and sum of outstanding invoices and client’s current credit
  • Improved: When assigning the “Can Process Booking Requests” permission, MIDAS will indicate if the user isn’t currently a manager of any venues
  • Fixed: Cumulative roll-up of various fixes for issues discovered since v4.23

How To Get MIDAS v4.24…

New To MIDAS?

We are committed to fair and accessible pricing for all organizations regardless of size. We’re totally upfront and transparent about our pricing structure, and you can purchase MIDAS v4.24 securely through our website and be up and running in no time!

“Self Hosted” Customers:

Self-Hosted customers with ongoing Annual Support Subscriptions will be able to update to v4.24 in the coming weeks. It only takes a couple of clicks – simply log in to your MIDAS system and go to MIDAS Admin Options → Manage MIDAS → Update.

If no update is available, please check back again in a few days time, as we are staggering updates for self-hosted customers over the next few weeks.

“Cloud Hosted” Customers:

Cloud-Hosted customers don’t need to do anything! – All our active Cloud-Hosted MIDAS customers have now been automatically updated to this latest version of MIDAS

Thank you for your continued support of our software during this unprecedented period of global uncertainty. Please remember if you’re an existing customer affected by the current situation, that we’re here to support you!

The Coronavirus (COVID-19) is arguably the largest global health threat in modern times. Now classified as a “Pandemic” by the World Health Organization (WHO), and predicted to last for many months. It is having far reaching consequences for organizations and businesses around the world.

We want to do our best to support our MIDAS customers in affected businesses however we can. That’s why today we’re announcing a package of support measures for affected businesses;

Firstly, exclusively for our customers in Medical/Healthcare organizations – we recognize the unprecedented demand that there is – and will be – on your services over the coming weeks and months. If your MIDAS subscription is shortly due for renewal, we will allow an extra “grace period” for you to complete your payment without risk of your MIDAS access becoming suspended. We believe it’s far more important for your focus right now to be on helping those impacted by the Coronavirus in your care than on paying bills. Therefore we are happy to defer any upcoming renewal payment for your MIDAS service for up to six months. [1]

Secondly, we want to support our customers in businesses and organizations which may have to temporarily close and suspend their operations as a result of Government guidance or restrictions put in place in response to Coronavirus. If your business/organization has suspended its operations, you’ll likely not be using your MIDAS system for a some weeks. We don’t feel it’s fair that you should continue to pay for a service during such a period it would be redundant. If you’re in this situation, please contact us. We’d be be happy to put a temporary suspension on your MIDAS system for a length of time you wish. Once access is re-instated, we’ll be happy to extend your current subscription period by the same length of time your system was suspended for. For example, if your school is forced to shut for two months, we can suspend your MIDAS system for this length of time, and then extend your next subscription renewal date by two months. This ensures that you’ll effectively not be paying for your MIDAS system during the period your organization/business closes. [2]

Thirdly, we recognize that many employees are now encouraged to work from home by their employers or government to reduce their risk of exposure to and fight transmission of Coronavirus. We also know that in many of our customer’s organizations multiple members of staff may share the same user account in their MIDAS system – for example, in part time or job share situations. With more people now working remotely from home, you may feel that the current user limit on your MIDAS license makes it difficult for all your staff to still be able to access your MIDAS system remotely and effectively work from home. Therefore, we’re offering temporary user license increases for up to six months for organizations this would benefit to enable them to allow their workforce to work remotely from home. [3]

If any of the above measures could support your operations during this challenging time, please don’t hesitate to contact us and we’d be happy to assist.

Notes:
[1] Applies to both self-hosted and cloud-hosted MIDAS customers in medical/healthcare related organizations only.
[2] Applies to cloud-hosted MIDAS customers only whos business operations have temporarily ceased as a result of government restrictions or other officially recognized guidance. Temporary suspensions won’t be “back dated” and will only come into affect once requested by contacting us.
[3] Applies to cloud-hosted MIDAS customers who wish to enable more of their staff to work from home and still access their MIDAS system in the short term in response to the Coronavirus. After six months, the customer has the option to retain the new user license level by purchasing the license upgrade, or revert back to their previous license level. In the case of opting to revert, any additionally added user accounts over the previous license level would be removed.

T&Cs:
Please note that the support measures outlined herein are discretionary. We will assess eligibility on a case-by-case basis, taking into account – but not limited to – the above notes. The COVID-19 pandemic is an unprecedented and rapidly changing, fluid situation. Therefore, we reserve the right to refuse, revoke, or amend any support measure outlined herein at any time without prior notice.

Brexit Day is here!

BrexitSo four long years after the UK narrowly voted to leave the European Union, the day has come when the UK will officially exit the EU. This will happen at 11pm UK time this evening, Friday 31st January 2020.  There will then follow a transition period of 11 months during which time the UK will continue to abide by EU laws and regulations, whilst it negotiates it own trade deals with both the EU and the rest of the world.

As we are a UK-based business we wanted to take this opportunity to again reassure our customers about our position and the impact on MIDAS during this transition.

We’d like to remind customers that all our administrative operations are based here in the UK, with our primary server infrastructure residing in the United States (and with backup systems in the UK). We have no staffing or physical infrastructure in other EU countries. Therefore, the UK exiting the EU later today will not affect on the day-to-day running of our own operations going forward.

Over 90% of our customers will reside outside of EU countries once the UK leaves the EU. Consequently, any subsequent volatility within the EU itself will have a negligible impact on our financial position.

We continue to do business across the globe – including with other EU states, and our existing and future EU customers are no less valued than our customers in any other country. This won’t change after today’s Brexit.

Pricing and Exchange Rates

As you may be aware, we recently revised the pricing model for the cloud-hosted edition of our software. We have now, however, raised our prices as a result of the UK’s decision to leave the EU.

As we offer payment for MIDAS in a number of global currencies (including Euros), our prices automatically update daily based on global exchange rates. Previously these automatic updates were based on the exchange rate that particular day alone. Since the Brexit vote was delivered back in June 2016, and the fluctuations and uncertainty there’s been in currency exchange rates, we’ve improved our exchange rate calculations. They now instead are based on an “average” of the exchange rate over the previous 8 weeks. This helps smooth out any short term “blips” that may occur from day to day, and allows a more consistent price to be shown on our website for non GBP currencies, including Euros.

In conclusion..

Our message is still that we’re hopeful and excited about the UK’s future in the global economy. Whilst we are “Brexiting” today, our EU customers – both existing and future – won’t be teated any differently. It continues to be business as usual here at MIDAS HQ!