Latest News: MIDAS v4.26 Now Available | COVID-19 Support

Category: News

Happy Christmas from MIDAS HQ

Happy Christmas from MIDAS HQ

We’d like to wish all our customers a very Happy Christmas from MIDAS HQ here in the UK!

2020 is a year that most will be glad to see the back of, and we know that many of our customer’s businesses have been significantly impacted by COVID-19 this year.

Since March, here at MIDAS HQ we’ve been working hard to support our customers affected by the pandemic. We put in place support for those venues which had to temporarily close, and provided guidance for those who’ve had to adjust their way of operating.

Sadly though we know that some of our customers this year have had to permanently shut their doors, and our hearts especially go out to them at this time of year.

Here at MIDAS HQ in the UK it’s been a challenging year too. We’ve been through two national lockdowns, and been in a perpetual local lockdown for coming up to 5 months now.

As a small and agile business though, we’ve been able to adapt and continue with business as usual.

Since the start of the pandemic, we’ve released 3 significant updates to MIDAS (v4.24, v4.25, and v4.26), packed with new and exciting features!

We’ve also maintained the high level of support that we know our customers value! During the pandemic, our median response time to Priority Support requests has been just 10 minutes! What’s more, EVERY Priority Support request we’ve received during the pandemic has had a dedicated human response within 6 hours of receipt!

Priority Support over Christmas:

As we’ve done in every year previous, Priority Support will be available to all customers with an active support subscription should they need it right across the festive season – even on Christmas Day itself!

This year, however, we would ask customers with non-urgent support queries over Christmas to consider waiting until the new year to contact our support team if at all possible.

The UK government are allowing a very small window over the festive season for people to travel and see family. Most of our staff have been in perpetual lockdown and haven’t seen close family members since before March, and so we’d like them to have the opportunity to be able to travel and do that this Christmas.

This may mean slightly slower responses times to support queries than usual, and is why we’re encouraging non-urgent queries to be delayed until the new year, where possible.

Thank you for your understanding and support!

However you’re spending this festive season, we’re sure it won’t feel like a “normal” Christmas. But we do wish you a happy and peaceful time, and we sincerely thank all our customers for their continued custom and support during 2020.

We’re already working on MIDAS v4.27, so stay tuned for more updates in 2021!

Have a safe and peaceful Christmas from all of us here at MIDAS HQ!

MIDAS v4.26 Out Now!

Since our previous significant update to MIDAS back in July, we’ve been continuing to work hard during the global pandemic on our next update – v4.26.

One of our main focuses for v4.26 has been on replacing the aging calendar (date picker) “widget” that we’ve been using in our software since its inception. This 3rd party component hasn’t been developed or maintained by its original author for many years now. Whilst it has served us well since our very first release, in more recent years its limitations have become more apparent.

One of its limitations has been in relation to selecting multiple dates from the calendar when adding bookings. Traditionally, this involved holding down the Ctrl/Cmnd key on your keyboard whilst picking dates. This obviously put users without keyboards – those using smartphones and tablets – at a disadvantage!

For this, and other reasons we’re now switching to a more modern calendar “widget” for date selection in MIDAS.

New calendar widget in MIDAS v4.26
The new calendar widget in MIDAS v4.26

Highlights of MIDAS v4.26 include:

How To Get MIDAS v4.26…

New To MIDAS?

We continue to be committed to fair and accessible pricing for all organizations regardless of size.

We’re totally upfront and transparent about our pricing structure, and you can purchase MIDAS v4.26 securely through our website and be up and running in no time!

“Self Hosted” Customers:

Self-Hosted customers with active Support Subscriptions will be able to update to v4.26 in the coming weeks. It only takes a couple of clicks – simply log in to your MIDAS system and go to MIDAS Admin Options → Manage MIDAS → Update.

If no update is available, please check back again in a few days time, as we are staggering updates for self-hosted customers over the next few weeks.

“Cloud Hosted” Customers:

Cloud-Hosted customers don’t need to do anything! – All our active Cloud-Hosted MIDAS customers were automatically updated to this latest version of MIDAS this past weekend (14-15th November 2020)


COVID-19 Support

If your business operations continue to be impacted by COVID-19, we’re here to support you!

If your business remains temporarily closed, please see this post for ways in which we can help your business through these challenging times.

Alternatively, if your business is now tentatively restarting its operations, here are 6 ways MIDAS can help your business adjust to COVID-19.


Thank you for your continued support of our software during this unprecedented time in global history! …and remember our friendly support team continue to be here if ever you need us!

Introducing our new Security Center

We take a transparent and pro-active approach to the security of our infrastructure and software. In fact, earlier this month we published details of how user passwords are stored within MIDAS following a data breach at one of our competitors. We also implement regular security enhancements to our software.

No technology is perfect, but here at MIDAS we believe that working with skilled security researchers across the globe is crucial in helping identify potential weaknesses in our software and infrastructure.

That’s why this week, we’re pleased to launch our new dedicated Security Center at security.midas.network

From this dedicated portal, you can …

Report a security concern or vulnerability

We work alongside researchers who responsibly disclose security issues, to address such concerns and vulnerabilities in a timely manner. Our Reporting Guidelines page offers guidance for security researchers wishing to raise a concern with us.

Contact our Security Team

Our security contact page provides methods of getting in direct contact with our security team to raise a security concern in our software or infrastructure.

Read the latest Security Advisories

If a serious concern within our software or infrastructure is identified, we may issue a “Security Advisory” containing advice for customers and end-users. We will publish Active Security Advisories here: https://security.midas.network/advisories.

View our latest Security Audits

As part of our transparent approach to security, we’ve included a “Security Audits” section in our Security Center. Here you’ll find reports and results from both internal and external security audits on our software and infrastructure.

View our Security Changelog

Until now, we’ve been publishing two “change logs” (or “Release Notes”). One for significant major updates to our software, at https://mid.as/changelog. The other details interim “bug fix” updates, and may be found at https://mid.as/updates.

Avid readers of these change logs may notice on occasion the entry “Security Enhancements“. These are improvements we make to the security of our software, but which we typically don’t publish details of.

However, more information on these “Security Enhancements” will now be published in the Security Changelog in our Security Center. The log will also include details of security updates and improvements to our network and server infrastructure too.

View our Security “Hall of Fame”

We appreciate the time and effort that security researchers contribute. So we’ve set up a “Credits” page where we gratefully acknowledge and thank those who help keep MIDAS and our users safe.

MIDAS v4.25 Out Now!

If you’ve been following our blog in recent weeks, then you’ll know that we’ve been busy during the UK lockdown. We’ve been hard at work at our next update to MIDAS v4.25, which is out now! For this update we’ve added dozens of new features and improvements, which we’re really excited about!

Highlights of MIDAS v4.25 include:

How To Get MIDAS v4.25…

New To MIDAS?

We continue to be committed to fair and accessible pricing for all organizations regardless of size.

We’re totally upfront and transparent about our pricing structure, and you can purchase MIDAS v4.25 securely through our website and be up and running in no time!

“Self Hosted” Customers:

Self-Hosted customers with active Support Subscriptions will be able to update to v4.25 in the coming weeks. It only takes a couple of clicks – simply log in to your MIDAS system and go to MIDAS Admin Options → Manage MIDAS → Update.

If no update is available, please check back again in a few days time, as we are staggering updates for self-hosted customers over the next few weeks.

“Cloud Hosted” Customers:

Cloud-Hosted customers don’t need to do anything! – All our active Cloud-Hosted MIDAS customers were automatically updated to this latest version of MIDAS this past weekend (4-5th July)

Important Information For Existing Customers Regarding Invoicing in v4.25

We’ve made some changes to invoicing in MIDAS for v4.25, and we’d like to draw your attention to one specific change;

If you’ve previously manually created or modified invoices in your MIDAS system, and in doing so altered totals with the auto-recalculation option disabled, then your previous invoices may look slightly different after being updated to v4.25.

You may see the addition of balancing items or balancing credits listed on previous invoices. These may be added in some instances to ensure that the items appearing an each invoice match the invoice’s total.

For more information on this, please see our KB article: What are balancing items or credits on invoices?

If you have invoices where you’ve modified line totals without allowing MIDAS to correctly recalculate the grand total, and you wish to retain these invoices their current state (without balancing items/credits being applied), we suggest that you print these invoices prior to updating to v4.25.

It is important to note however that the presence of balancing items or credits on previous invoices will not affect an invoice’s total.

Should you have any questions or concerns in this regard, please don’t hesitate to reach out to us and we’d be happy to help!


Thank you for your continued support of our software during this unprecedented period of global uncertainty. Please remember that if you’re an existing customer affected by the current situation, we’re here to support you!