Category: News

Back in 2020 we released a brand new optional addon for MIDAS room booking systems.

The “Reviews” addon works in conjunction with leading review sites to allow you to collect reviews and feedback from your customers following their use/hire of your facilities.

Initially, the “Reviews” addon supported 4 major independent review platforms:

Collect Reviews
https://collect-reviews.com
Reviews.io
https://reviews.io
Trustpilot
https://trustpilot.com
TrustSpot
https://trustspot.io

We’ve recently update our “Reviews” addon to add support for a new fifth review platform, Psydro…

Psydro

Psydro is a UK based startup with a user-friendly platform that has been meticulously designed to help consumers make informed decisions about the businesses and organizations they interact with.

The platform allows you to collect feedback from real people about your services, which in turn allows other perspective customers to have confidence and trust in what your business offers.

How Our Reviews Addon Works

The optional “Reviews” addon for MIDAS works by automatically notifying an independent review collection platform after a client’s booking has taken place at your facilities. The review platform then in turn sends out a review invitation by email to your client asking them to leave a review or rating of your business on their website.

Here’s how the process works:

  1. A client’s booking in MIDAS takes place.
  2. Shortly thereafter, MIDAS automatically sends the client a post-booking email (the content of which is customizable via a template)
  3. When this email is sent, it is also transparently BCC’d (Blind Carbon Copied) to your chosen review collection platform
  4. The review platform in turn sends your client an invitation to rate/review your business on their independent review platform

What you’ll need

In order to be able to take advantage of the functionality the optional “Reviews” addon offers, you’ll need the following:

Complete documentation for the new Reviews addon is available online.

How to get the “Reviews” addon for MIDAS

If you’ve not yet using our MIDAS room booking system, you can purchase or subscribe to our software, and add the optional “Reviews” addon through our secure site.

Existing customers with valid subscriptions may add the optional “Reviews” addon to their booking system by upgrading online. (You’ll need to be running at least MIDAS v4.30 in order to use Psydro)

Are there any other review platforms you’d like to see included in this addon in the future? Why not let us know!


MIDAS v4.30 Out Now!

We’re excited to announce that the latest update to our MIDAS room booking and resource scheduling software is now available.

Many of the new and improved features we add to our software come as a direct result of customer feedback, so please read on to find out what’s new in this feature-rich update, and how you can obtain it…

Highlights of MIDAS v4.30 include:

How To Get MIDAS v4.30…

New Customers:

You can try MIDAS v4.30 for yourself with no obligation to purchase!

We offer both a functional online public demo, as well as the opportunity for you to try MIDAS free for 30 days.

If you’ve decided that MIDAS is the right solution for your scheduling needs, then you can securely purchase online here.

“Self Hosted” Customers:

Self-Hosted customers with active Support Subscriptions will shortly be able to update to v4.30. It only takes a couple of clicks – simply log in to your MIDAS system and go to MIDAS Admin Options → Manage MIDAS → Update.

If no update is available, please check back again in a few days time, as we are staggering updates for self-hosted customers over the next few weeks.

“Cloud Hosted” Customers:

Cloud-Hosted customers don’t need to do anything! – All our active Cloud-Hosted MIDAS customers have already been automatically updated to this latest version of MIDAS.


We Stand With Ukraine

MIDAS Stands With Ukraine

As governments around the world sanction Russia and its allies, like many software vendors, we here at MIDAS HQ are appalled and horrified by recent world events, and we want to play our part to show our support and solidarity with Ukraine.

As more and more companies and businesses take it upon themselves to withdraw their products and services from Russia, we’re doing the same.

To that end, we’ve conducted a thorough review of our business operations in light of Russia’s abhorrent invasion of Ukraine.

As you may be aware, MIDAS is a UK based business, but we have customers in dozens of countries across the world.

We are pleased to report that our review found that we don’t currently have any active customers in either Russia or Belarus.

Now, whilst our administration resides in the UK, much of our network infrastructure is geographically located in US. (See: Where is MIDAS based?)

However, we have no physical or virtual presence, operations, or infrastructure in Russia, Belarus, or Ukraine.

That said, our network does utilize Cloudflare, a US company who provide CDN (Content Delivery Network) and website security services. Cloudflare do have network infrastructure in these countries. You can read more about Cloudflare’s stance in their blog post: “Steps we’ve taken around Cloudflare’s services in Ukraine, Belarus, and Russia

Whilst we’re helpless to stop the atrocities occurring in Ukraine, there are some small actions that we can take in response.

Actions we’ve taken:

  • Blocked access to our website and our customer’s cloud hosted MIDAS systems from Russian and Belarusian IP addresses.
  • Blocked Yandex (Russia’s equivalent to Google Search) from crawling our website.
  • Halted sales of MIDAS to organizations located in, or with close connections to, Russia and Belarus.

We believe the above measures will be widely supported by our customers, and they will remain in place until further notice.

We stand united with the people of Ukraine, and post-war we will look to further support Ukrainian organizations and businesses rebuild their operations and get back on their feet, by offering free licenses for our MIDAS scheduling software.


MIDAS v4.29 Out Now!

Merry Christmas! Even though 2021 has been another challenging year for many, we hope you’ve all been able to enjoy a better Christmas this year compared to the previous one.

Over the festive period, we released a new update to MIDAS, which we’re pleased to share details of with you here on our blog.

Highlights of MIDAS v4.29 include:

How To Get MIDAS v4.29…

New Customers:

You can try MIDAS v4.29 for yourself with no obligation to purchase!

We offer both a functional public demo, as well as the opportunity for you to try MIDAS free for 30 days.

If you’ve decided that MIDAS is the right solution for your scheduling needs, then you can securely purchase online here.

“Self Hosted” Customers:

Self-Hosted customers with active Support Subscriptions will shortly be able to update to v4.29. It only takes a couple of clicks – simply log in to your MIDAS system and go to MIDAS Admin Options → Manage MIDAS → Update.

If no update is available, please check back again in a few days time, as we are staggering updates for self-hosted customers over the next few weeks.

“Cloud Hosted” Customers:

Cloud-Hosted customers don’t need to do anything! – All our active Cloud-Hosted MIDAS customers have been automatically updated to this latest version of MIDAS.