The Coronavirus (COVID-19) is arguably the largest global health threat in modern times. Now classified as a “Pandemic” by the World Health Organization (WHO), and predicted to last for many months. It is having far reaching consequences for organizations and businesses around the world.

We want to do our best to support our MIDAS customers in affected businesses however we can. That’s why today we’re announcing a package of support measures for affected businesses;

Firstly, exclusively for our customers in Medical/Healthcare organizations – we recognize the unprecedented demand that there is – and will be – on your services over the coming weeks and months. If your MIDAS subscription is shortly due for renewal, we will allow an extra “grace period” for you to complete your payment without risk of your MIDAS access becoming suspended. We believe it’s far more important for your focus right now to be on helping those impacted by the Coronavirus in your care than on paying bills. Therefore we are happy to defer any upcoming renewal payment for your MIDAS service for up to six months. [1]

Secondly, we want to support our customers in businesses and organizations which may have to temporarily close and suspend their operations as a result of Government guidance or restrictions put in place in response to Coronavirus. If your business/organization has suspended its operations, you’ll likely not be using your MIDAS system for a some weeks. We don’t feel it’s fair that you should continue to pay for a service during such a period it would be redundant. If you’re in this situation, please contact us. We’d be be happy to put a temporary suspension on your MIDAS system for a length of time you wish. Once access is re-instated, we’ll be happy to extend your current subscription period by the same length of time your system was suspended for. For example, if your school is forced to shut for two months, we can suspend your MIDAS system for this length of time, and then extend your next subscription renewal date by two months. This ensures that you’ll effectively not be paying for your MIDAS system during the period your organization/business closes. [2]

Thirdly, we recognize that many employees are now encouraged to work from home by their employers or government to reduce their risk of exposure to and fight transmission of Coronavirus. We also know that in many of our customer’s organizations multiple members of staff may share the same user account in their MIDAS system – for example, in part time or job share situations. With more people now working remotely from home, you may feel that the current user limit on your MIDAS license makes it difficult for all your staff to still be able to access your MIDAS system remotely and effectively work from home. Therefore, we’re offering temporary user license increases for up to six months for organizations this would benefit to enable them to allow their workforce to work remotely from home. [3]

If any of the above measures could support your operations during this challenging time, please don’t hesitate to contact us and we’d be happy to assist.

UPDATE: If your business is now in the process of restarting its suspended operations, see 6 Ways MIDAS Can Help Your Business Adjust To COVID-19

Notes:
[1] Applies to both self-hosted and cloud-hosted MIDAS customers in medical/healthcare related organizations only.
[2] Applies to cloud-hosted MIDAS customers only whos business operations have temporarily ceased as a result of government restrictions or other officially recognized guidance. Temporary suspensions won’t be “back dated” and will only come into affect once requested by contacting us.
[3] Applies to cloud-hosted MIDAS customers who wish to enable more of their staff to work from home and still access their MIDAS system in the short term in response to the Coronavirus. After six months, the customer has the option to retain the new user license level by purchasing the license upgrade, or revert back to their previous license level. In the case of opting to revert, any additionally added user accounts over the previous license level would be removed.

T&Cs:
Please note that the support measures outlined herein are discretionary. We will assess eligibility on a case-by-case basis, taking into account – but not limited to – the above notes. The COVID-19 pandemic is an unprecedented and rapidly changing, fluid situation. Therefore, we reserve the right to refuse, revoke, or amend any support measure outlined herein at any time without prior notice.