With the latest update (v4.24) to our MIDAS web based room booking and resource scheduling software fast approaching, we’ve been introducing some of the highlights of the new update over the past few blog posts.

In our previous post, we revealed a new editable “Booking Feedback” template and options to allow your MIDAS system to automatically send your clients and customers a post-booking follow-up email. This could be used, for example, to thank them for their recent visit and to encourage them to use your facilities again soon.

To further enhance and extend this new feature, we’re also introducing a new optional “Reviews” addon, which works in conjunction with this feature, allowing you to automatically collect feedback, ratings, and reviews of your facilities/business on leading independent review sites, such as Trustpilot.

Initially, the new optional “Reviews” addon supports four leading independent review platforms;

https://collect-reviews.com
https://reviews.io
https://trustpilot.com
https://trustspot.io

How It Works

The “Reviews” addon works by automatically notifying an independent review collection platform after a client’s booking has taken place at your facilities. The review platform then in turn sends out a review invitation by email to your client asking them to leave a review or rating of your business on their website.

Here’s how the process works:

  1. A client’s booking in MIDAS takes place.
  2. Shortly thereafter, MIDAS automatically sends the client a post-booking email (the content of which is customizable via a template)
  3. When this email is sent, it is also transparently BCC’d (Blind Carbon Copied) to your chosen review collection platform
  4. The review platform then in turn sends the same client an invitation to rate and/or review your business on their independent review platform

What you’ll need

In order to be able to take advantage of the functionality the optional”Reviews” addon offers, you’ll need the following:

Complete documentation for the new Reviews addon is available online.

Once MIDAS v4.24 is released, new customers will be able to purchase the new “Reviews” addon along with MIDAS through our secure site.

Existing customers with valid subscriptions and who run MIDAS v4.24 will be able to add the optional “Reviews” addon to their system by upgrading.

Are there any other review platforms you’d like to see included in this addon in the future? Let us know!

MIDAS v4.24 is coming soon! To be notified when it becomes publicly available, please join our mailing list, or to be among the very first to try the v4.24 “Beta”, why not join in the Beta Test? (We reward our Beta testers too!)

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