We know that keeping our customers informed and updated with timely information which may affect their service is paramount.
That’s why we have a separate, dedicated Service Status site providing an instant overview of the current status of the global MIDAS network at any given time, as well as details of any upcoming scheduled maintenance.
You’ll find our dedicated service status site at http://midas.network – and it’s worth bookmarking if you’re a “cloud hosted” customer.
Our Service Status site is continually updated – both automatically by our own internal monitoring systems, and manually by our staff.
Today we’re launching a couple of improvements to our Service Status site, where you’ll now find new status information on the performance of our Priority Support service and Live Sales Chat.
Our dedicated Service Status site now provides information on the current status of the following services:
- Main Site – Indicates the current status of our main website, http://mid.as
- Client Servers – Indicates the current status of the servers for our “cloud hosted” customers
- Client Backup Servers – Indicates the current status of the backup servers for our “cloud hosted” customers with the optional Emergency Access Addon
- Mail Servers – Indicates the current status of our email servers
- Priority Support – Monitors the current responsiveness of our Priority Support service for customers with ongoing Annual Support Subscriptions
- Live Sales Chat – Monitors the current status and responsiveness of the Live Sales Chat feature on our main website.
The Traffic Light System
We use a simple “traffic light” system on our Service Status site to make it easy to see at a glance the current status of our various services.
A green light indicates a service is performing normally and there are presently no issues.
An amber light indicates that a service is currently working, but isn’t performing optimally.
A red light indicates a service is currently experiencing a temporary fault/outage.
We post Service Status updates on Twitter too!
In addition to our dedicated Service Status site, we also post service status updates and upcoming scheduled maintenance notifications on our Twitter feed.
You’ll find us on Twitter at http://twitter.com/mid_as