Following feedback from our customers, we are pleased to announce we are trialling a new card payment processor on our website for those who’d like to purchase our web based room booking & resource scheduling software (or renew or upgrade their existing subscription) using their Credit/Debit card but without having to complete their purchase through PayPal.
Whilst PayPal is arguably the largest and most popular card payment processor on the Internet, one of the concerns some of our customers have is that in order to complete a card payment via PayPal they were first forced to sign up for a PayPal account, which many didn’t want.
PayPal advertises that customers can make card payments without also requiring a PayPal account – and in some cases this is certainly true. However, it’s not true in all cases!
For example, after you’ve used PayPal a number of times to make “one off” card payments without a PayPal account, they will then insist you create an account in order to continue making card payments:
“You will only be able to use PayPal … for up to  transactions before we will require you to open a PayPal account … to enable further use of the PayPal system. At that point you will be required to enter into our standard user agreement to govern the ongoing relationship with PayPal”
Additionally, the country you’re in can also affect whether PayPal will allow you to make a card payment without a PayPal account, or insist you create one first.
On a PayPal payment page, if your country is set to United Kingdom, you might see:
…Whereas change your location to Canada, and you’ll see:
…spot the difference?! Yes, the option to pay directly by card directly has been replaced with an option to create a PayPal account!
We want to make things simpler for all our customers who just want to pay by Credit/Debit card without signing up for any 3rd party accounts!
So whilst PayPal continues to remain a payment method option for our customers, we’ve now also integrated Stripe into our secure site.
Stripe securely handles card payments directly from our website – so unlike PayPal, you’re not transferred back and forth between a hosted payment page on another site and then back to ours, you can complete your card purchase safely and directly from our secure site, and you won’t need to sign up for a Stripe account to make your payment either!
We will be trialling Stripe for a number of weeks, and we’d appreciate your feedback!